Welcome to the Nova Broadband speed test tool.
|Don't test over wifi - use a computer with a LAN cable
Tests run over wi-fi are not an accurate measurement of the speed of your broadband service. You should also ensure no other devices on your network are online while you are running the tests.
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Broadband Speeds Explained
What speed should I be getting?
The answer to this is as close to the advertised "up to" speed as is possible, given the technological limitations of your individual broadband link. For example, let's say you have a MyWave 20M package but your link only supports 17M, then you will get a maximum of 17M. This is a similar concept to fixed-line ADSL2+ broadband (eircom, etc) where you may be on a 24M package but your line might only support 8M, in which case you will get a maximum of 8M.
Why would my link support a certain speed, but another link support a different speed?
Radio interference, link quality or distance from the local transmitter can cause a limitation in the speed you can receive.
I'm doing speed tests, and my broadband isn't running as fast as it should be. What should I do?
First of all, make sure you run speed tests using a computer and network cable. Speed tests over wifi are NOT accurate and give no indication of the speed of your actual broadband. If you have done some cabled speed tests and your broadband is running too slow, please raise a support ticket with us. Our support staff will do centralised testing and depending on the results of the testing, may elect to make some changes on your link, including a possible service call. If it is determined that due to physical link issues, for example interference on a radio link, that your link cannot support any higher rate, you will be offered the option of remaining on your current package or downgrading to a lower package.
Why does the speed of my broadband vary?
Many factors can make the speed vary from time to time: